Delivery & Returns Total Catering Equipment Ltd



Delivery Charges:

Standard UK Delivery is for UK mainland only.

A delivery charge of £6.99 (Exc. VAT) will be charged for orders .

Delivery is usually 3-5 working days, subject to stock availability and payment being received

Orders placed after 12 mid-day on a Friday and over the weekend will be processed Monday, for delivery Tuesday onwards.

Standard UK delivery only applies to mainland UK orders and excludes remote and offshore areas.

Standard UK delivery excludes delivery during weekend.

Standard UK delivery charge excludes Northern Ireland, Highlands, Isle of Man and Isle of Wight.

Non-Mainland deliveries -For any remote areas, offshore and Northern Ireland deliveries, please email to request delivery cost and delivery timescale.

Who Will Deliver My Order?

National customers – Total Catering delivers throughout the UK  using national carriers.


If you wish to change or cancel an order contact our Customer Service Team on 01206 795 327any time between 9am and 5pm – Monday to Friday. Please quote the order number and date the order was placed.

If your products have already been delivered, then you will need to follow our returns procedure.


Any items/ excluding non-returnable lines can be returned within 7 days of receipt, providing the products are unopened, undamaged and in full resalable condition.

Should goods be delivered faulty, incorrect or damaged, please report to us immediately on 0126 795 327 or sales@totalcatering.co.uk  within 24 hours of receipt.

Please note that there may be a collection charge for any items returned.

Heavy Equipment may be subject to additional delivery & installation Charges which will be quoted separately.

In both instances, please call our Customer Service Team on 01206 795 327(9am - 5pm Monday to Friday) to obtain details on how to return your product and obtain a refund.

Stock Availability:

All delivery times are subject to stock availability - please call the customer service team on    01206 795 327 or sales@totalcatering.co.uk